The Big Picture

DigiSay is one of the largest MCN (Multi-Channel Network) in the Middle East. Right now we are transforming ourselves into a global digital media company that serves our client with technology. Our overall objective is to become the biggest digital media management company in the EMEA region by 2022.

Background

We have developed with our technology partners (SilkBytes) a scalable software service that continuously tracks and takes down pirates on different social media and social video platforms.

This role will be part of SilkBytes team which is the technology arm for Digisay. As a commercial executive you are a part of a small but very efficient operations team. The team is tasked with handling all the operations aspects of our service.

Role Description

The key role of an operator is to search for pirated content across all platforms in the scope of our services. The objective of the manual operations is to enhance and support the system in reaching full campaign optimization and in gathering data. This shall happen by aligning the two core activities of the operations department which are keywords creation, content search, and content reporting. This role is in the operations department, reporting to the operations team lead, working closely with the commercial department, and interfacing with the technical department.

The role will include working on components like; market research and reporting. The candidate must be technically capable of building processes and approaches for implementing strategies in an efficient way, be very organized, work well under pressure, and can clearly and precisely communicate through written content. The key success factor for this role is agility.

Responsibilities

  • Manage the campaigns we have with our current clients.
  • Maintain the quality assurance of the campaigns.
  • Do keywords search.
  • Report pirated content.

Requirements

  • Bachelor's degree in any discipline.
  • 0-2 years of experience in one or more of the fields of; operations management, data entry, webchat customer service, market research recruitment.
  • Time Flexibility is a MUST.
  • Excellent communication and problem-solving skills.
  • Excellent command of spoken and written English and Arabic.
  • Excellent time-management skills
  • Proficiency in MS Office and G-Suite.
  • Work from home (1 office day).

We are looking for individuals that are willing to learn and are curious by nature. Individuals with the right attitude and the willingness to admit when they are wrong. Individuals who are willing to critically think and question everything and who possess this rare quality of trying to solve problems in a scalable manner than just quick fixes. We are looking for someone who adds value to us because we will add value to them.

Duties, tasks, and responsibilities may change over time to reflect changes and growth of the company’s state. The company reserves the right to update the job description in consultation with the employee. All employees are expected to comply with the policies, rules, procedures set by the company.