The Big Picture:

DigiSay is the biggest MCN (Multi-Channel Network) in Egypt and the 3rd largest in the Middle East. Right now we are transforming ourselves into a digital media company (including: production, marketing and distribution of digital media). Our overall objective is to become the the biggest digital media company in the EMEA region by 2021.

Responsibilities:

-Checking clients’ new videos and contents, communicating with the responsible departments if there is an issue and verifying accounts information.

-Presenting and discussing clients’ advertising needs and campaign ideas.

-Keeping in contact with the client at all stages of the campaign.

-Responding to complaints, requests and resolving issues aiming to customer contentment and the preservation of the company’s reputation.

-Opening maintains customer accounts by recording account information and contribute to team effort by accomplishing related results as needed.

-Building sustainable relationships of trust through open and interactive communication with following communication procedures, guidelines and policies.

-Identifying and assessing customers’ needs to achieve their satisfaction.

-Negotiating agreements and keep records of clients' data.

-Following up on a weekly basis with all the clients assigned.

-Unearthing new sales opportunities through networking and turn them into long term partnerships.

-Providing performance reports for each client.

Requirements:

-Demonstrating 1-3 years’ experience in account management, Project management, public relations for (advertising, MCN (multi-channel network, content distribution and management agencies.

-Any bachelor’s degree (Mass Comm/ Arts).

- Demonstrating an excellent level of English and Arabic.

-Demonstrating very good knowledge of youtube and social media tools.

-Being able to deal with client’s needs and turn them around quickly and efficiently.

-Having a perfect account handling process and be technically knowledgeable and able to think strategically.

-Having high standards of work and incredible attention to detail and super organized and be able to juggle multiple tasks and remain calm under pressure.